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Articles in Home | Business | Customer Service
- Satisfy Your Customers By : Kelly Church
This article discusses ways to make sure you keep your customers satisfied. Hiring good employees, having zero tolerance for disrespect, and making negative situations positive can help you keep your patrons coming back for more. - Attract Return Customers in the Food Service Industry By : Kelly Church
Building a customer base that wants to return and do business with you can make the difference between success and failure of your establishment. Keeping reasonable prices, having great customer service, and having a great product are all things that will help your restaurant attract repeat patronage. - Customer Service in Business By : Kelly Church
This article gives an overview of the positive effects of having good customer service in the food industry. Return customers, word-of-mouth advertising, and being unique as there has been a decrease of good customer service will be the reward. - Call Centers Terms and Technology By : Rob Daniels
Are you new to call centers or thinking of carving a career path for yourself in the industry? Before you head out the door for your first interview, get acquainted with some of the terms and technologies you will be faced with. Call centers employ a wide variety of different technologies. This article covers the most common terms and technologies agents are expected to understand and use. - The Evolution of Call Centers By : Rob Daniels
Call centers evolved around 30 years ago, in the travel and hospitality industry. The concept of call centers are giving way to "contact centers". Often, smaller companies cannot afford the high price of Helpdesk software, let alone the resources to fund a full time support center. Call centers gained wide acceptance, as companies began to learn that service is the key to attracting and maintaining customers. - How Do 89 percent of New Customers Pick Your Restaurant? By : Rudy_Vener
The Internet is reshaping the way consumers find restaurants. Are
you ready to do business online?
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